Privacy Policy

Your Privacy and Claudine Chicheportiche ABN 38770501156  trading as Inspired by Claudie, (collectively and individually referred to as “Inspired by Claudie”, “we”, “us” or “our”).

 

Introduction

Inspired by Claudie is based in QLD, Australia. We are committed to protecting your privacy and respecting and upholding your rights when you use this Site. This Privacy Policy applies to the products and/or services we provide on our Site www.claudinechi.com (“Site”), and our social media channels, and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth) and constitutes part of our Website Terms & Conditions. This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy.

 

You can contact us for privacy related questions at [email protected].

We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (1988 (Cth)), Australian Privacy Principles and to the extent applicable, with the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data.

 

Our Role in your Privacy

If you are a customer, subscriber, or just a visitor on our Site, this Privacy Policy will apply to you.

 

Our Responsibilities

As we are the providers of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.

 

Your Responsibilities

• Please read this Privacy Policy and the Website Terms & Conditions.
• If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.

 

When and How we collect Data

When you visit our Site we are collecting data, sometimes you might provide this data by completing a form or setting up an account, otherwise we might collect the data automatically. We may also collect data when:

• You purchase an online course, webinar, workshop, program, or service
• You interact with us on social media
• You complete any sign-up forms, landing pages, or send us a direct message via social media, or sending an email to any of our nominated emails
• You participate in events, promotions, and giveaways, or any request for additional data such as customer surveys
• You accept our cookies and other tracking technologies on any device you use to interact with us
• You voluntarily submit your data to us for any reason

 

Types of Data we may collect (including automatically)

• Contact details (name, address, email)
• Financial Information (bank details when you are making a purchase)
• Your business name (sometimes)
• Data about the products or services you purchase
• Data about your experience with our Site and our products and services
• Data relating to your circumstances and such other information that is relevant to the products or services we provide to you
• Data relating to your attendance at seminars or other events held by us (including webinars and podcasts)
• Data that identifies you (your IP address, login, browser type, time zone, browser plugins, geolocation, what operating system and version) - we do not link this with any personal Data
• Data on how you use our Site (URL clicks, products and services views, how long you are on our pages and other actions)

 

How and why we use and disclose your Data

Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so.

 

We will use your data for the purposes it was collected and related purposes that include:

• Operating our Site
• Providing you with services, products, and information
• Customer support
• Tracking your purchase history
• Detecting and preventing fraud
• Improving our Site
• Making your experience on our Site more efficient and enjoyable
• Customer and Market research e.g. we may contact you for feedback about our products and services
• Provide you with information about events, other products or services, or opportunities that may be of interest
• Marketing (with your consent)
• Monitoring your compliance with our Website Terms and Conditions

 

We may disclose your data for the purposes it was collected and also:

• As required by law subject to our obligations
• With your consent
• Within our business
• To send you marketing material (with your consent)
• To process your participation in any promotions and giveaways (including contacting you if you win, displaying your name online and on our social media platforms)
• Share with third parties to enable us to provide our products and/or services

 

What are your choices?

Don't provide us with personal data.

You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any products or services, however, you can continue to use our Site and browse the pages of our Site.

Don't want marketing?

If you have previously opted in to receive marketing,  you can change your mind at any time and can opting out by:

1. by unsubscribing within the email if you have previously subscribed to our newsletter
2. by emailing [email protected] and advising that you no longer want to receive marketing emails or any marketing content.

 

What are your rights?

You can exercise your rights at any time by contacting us at [email protected]

Inaccurate information

You can contact us to ask us to correct any information we hold about you that you believe is inaccurate.

Objections to using data for profiling or automated decisions

We may use your data to determine what products and services are relevant to you (e.g. tailoring our emails based on your behaviour). Otherwise, the only circumstances in which we will use this data is to provide our products and services to you.

 

You have the right to be forgotten

You have the right to request for your data to be erased. This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.

 

How secure is the data collected?

We realise that our customers trust us to protect their data and whilst we cannot guarantee the security of any information you transmit to us, or receive from us, we take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your data. This includes the following:

• Password access to accounts
• Storing electronic data with reputable third-party storage providers who have appropriate security protections
• Limit access to personal information to individuals who need to know.
• Using payment providers who are PCI DSS compliant
• We do not store your payment details

 

How long do we store data?

We will keep your data for as long as we need it and this period will also depend on your interactions with us. If you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing and tax purposes. When we no longer need to keep your information, we will delete it permanently or anonymise Data which is no longer necessary.

 

Where do we store data?

We use service providers based in Australia. If we transfer personal data outside of Australia, we will ensure that your privacy rights are adequately protected by ensuring these service providers have the same or similar measures in place to protect data shared.

 

Third parties who process your data

We share data with third parties in the following circumstances:

• Other companies in our group of companies, as necessary to operate our Site
• Our suppliers and service providers working for us e.g. payment processors
• Our professional and legal advisors
• Third parties engaged in fraud prevention and detection
• Law enforcement or other government authorities
• Share with third parties who enable us to provide our products and services which may include:
  • payment processors such as Stripe and Thrive Cart who may process your payment for any products and services bought from us;
  • Social media and analytics such as Instagram and Google Adwords for purpose of custom audience generation and the development of targeting criteria;
  • Other third parties such as Zoom, Kajabi, and Convert Kit, for processing and holding Data that enables us to ensure you are kept informed of all course information, logins, and marketing material, offers, promotions, newsletters, and video training.
• Where we have your consent to do so or otherwise where we are legally permitted to do so.

 

Payment Security

All of our real-time credit card authorisations are handled by secure third-party gateway providers and these are secured by the highest level of security. The following measures are taken to protect your data:

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by us or any outside party.
• All transaction data is encrypted for storage within our third-party gateway suppliers bank-grade data centre, further protecting your credit card data.
• Our third-party gateway provider is an authorised third-party processor for all the major Australian banks.
• Our third-party gateway provider will at no time touch your funds, all monies are directly transferred from your credit card to the merchant account held by us.

 We use third-party gateway providers that are widely respected for providing secure and reliable online payment solutions. We have chosen to deal with the best so you can feel safe that your personal information is kept safe and secure at all times. While we attempt to protect the information in our possession, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances.

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for all organisations that handle branded credit cards from major card schemes. PCI DSS is a standard mandated by the card brands like Visa, Mastercard, American Express, and Discover and is managed by the PCI Security Standards Council.

PCI-DSS requirements help ensure the secure handling of credit card information through our Site and the service providers.

 

Age of consent

By using this site, you warrant that you are at least the age of majority in your State or Territory of residence. Our Site should not be used by anyone under the age of majority and we do not knowingly collect data from anyone under the age of majority.

 

Cookies and how to block them

We use cookies, this helps us improve the products and services we provide.

What are cookies?

 Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies can also be used to analyse traffic and for advertising and marketing purposes. They do not harm your systems and the HELP function in your browser will tell you how to restrict or block the cookies. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. If you use browser settings to block all cookies, you may not be able to access all or parts of our Site.

 

Web Beacons

We may use web beacons (or clear gifs) on our website and in our emails. So basically, when we send emails, we can track behaviour such as who opened the emails, who clicked the links and collect information such as your IP address, your browser or email type, we then put this information together to improve the performance of our email campaigns and provide you with better and/or services specific to your needs. You will always have the ability to opt out of any emails we send just click the link in the email that says “unsubscribe”.

 

Governing law

This Privacy Policy and your use of this Site is governed in all respects by the laws of Australia.

 

Updates to our Privacy Policy

We may update this Privacy Policy from time to time, for example, to reflect changes to our practices or for other operational, legal, or regulatory reasons.